Privacy Policy

CitywayAutos ("we," "us," or "our") operates this website (the "Site"). This Privacy Policy explains what personal information we collect, how we use and disclose it, and the rights you may have. Please read it carefully.

1. Information We Collect

Information you give us

When you call us, email us, or otherwise communicate with us, we may collect:

• Name and contact details (email address, telephone number)
• Details about a vehicle you own or are interested in — make, model, year, VIN, mileage, service history
• The content of your messages and records of our correspondence

Information collected automatically

When you visit the Site, our hosting provider may automatically log technical information such as your IP address, browser type and version, operating system, device type, the pages you viewed, the date and time of your visit, and the referring URL. We use this information for security, troubleshooting, and aggregate traffic analysis.

2. How We Use Your Information

• Respond to inquiries and provide quotes, availability, or appointments
• Schedule, perform, and document vehicle service
• Process and administer a vehicle purchase you request
• Communicate with you about your vehicle, request, or transaction
• Maintain business records and comply with legal, tax, and regulatory obligations
• Detect and prevent fraud, and keep the Site secure

3. How We Share Your Information

We do not sell your personal information. We may disclose it in the following limited circumstances:

• Service providers that perform services on our behalf (website hosting, IT support, email), bound by confidentiality obligations
• Transaction parties — lenders, insurers, or title and registration agents — where necessary to complete a transaction you requested
• Legal requirements — government agencies, law enforcement, or other parties where required by law, subpoena, or legal process
• Business transfers — a successor entity in the event of a merger, acquisition, or sale of assets

4. Cookies and Tracking

The Site does not use advertising cookies, tracking pixels, or third-party analytics services. For details, see our Cookie Policy.

5. Your Privacy Rights

California residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what categories and specific pieces of personal information we collect, use, and disclose
• Request deletion of personal information we have collected from you
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of personal information
• Limit the use and disclosure of sensitive personal information
• Not be discriminated against for exercising any of these rights

We do not sell or share personal information as those terms are defined by the CCPA. See also Do Not Sell or Share My Personal Information.

Residents of other states

Residents of Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and other states with comprehensive consumer privacy laws may have similar rights, including rights to access, correct, delete, obtain a copy of, and opt out of targeted advertising or profiling. To exercise any right, contact us using the details below. We will verify your request and respond within the time required by applicable law.

6. Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, and as long as required by law — for example, records relating to vehicle sales, service history, and tax obligations.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Third-Party Links

The Site may link to third-party websites, including vehicle history providers. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be highlighted on this page.

11. Contact Us

CitywayAutos
2311 N Lombardy St, Richmond, VA 23220
Email: info@citywayautos.com
Phone: +1 (804) 555-0100